Strategic Resolve Partners works with health centers and aspiring non-profits to meet mission, function, and margin. Strategic Resolve Partners supports executive, board, clinical, and fiscal leadership. We reduce board and staff anxiety about Operational Site Visits. We help executive leadership implement with a solid understanding of need, risk and opportunity. We offer mediation recognizing that relationships operate in proximity to each other, that lines will get crossed, and reconciliation is possible.

Our package includes:

  • A Community Health Needs Assessment grounded in quantitative and qualitative research;
  • Means for improving consumer experience from check-in to check-out;
  • An overhaul of policies and procedures;
  • Mission review so that organizationally clients operate in alignment with need;
  • Expertise and engagement with fiscal, clinical and administrative teams;
  • Strategic planning with board members and identified stakeholders;
  • Leadership Coaching; and
  • Conflict resolution.

We are administrators; clinicians; professional coaches; facilitators; fiscal experts; market, social, employee, communications, and human experience (HX) researchers; writers; and mediators. You are in the business of health care. We have the expertise to support you in meeting mission, function, and margin.

Please write or call so that we may set up a first meeting.


Leslie Shah

Ms. Leslie Shah, MHS, CPC
President and Founder

Ms. Shah has more than 20 years of federal and private practice public health experience. Her expertise includes: primary care and prevention, food access as health access, health equity, and leadership capacity building through recognition and empowerment.

Ms. Shah trains boards, staff and leadership on Section 330 administrative and governance program, regulatory, and statutory requirements. She facilitates conflict resolution using a relational approach to understanding and recognizing wants, needs and values.  She conducts evaluations of organizational mission and scope to ensure that the board, staff, and stakeholders progress the organizations they value.

As Certified Professional Coach, and a primary care executive consultant, Ms. Shah coaches public sector employees, and health and nonprofit leaders to:

  • Identify and act on what is really important,
  • Marry wants and needs,
  • Shed self-limiting beliefs,
  • Reflect on how and with whom they are in relationship,
  • Approach people as resources
  • Communicate effectively,
  • Plan, deliver, and lead.

She holds a Master of Health Science degree in Health Policy and Management from the Johns Hopkins Bloomberg School of Public Health, a Certificate in Organizational Consulting and Change Leadership from Georgetown University’s School of Continuing Studies, and an internationally recognized Professional Coaching Certificate in Transformative Leadership from Leadership That Works.

Please write or call me so that we may set up a first meeting.


Leslie Shah

Mr. Len Rickman, MA

Len Rickman, M.A., has more than 30 years of experience in market, social, employee, communications, and human experience (HX) research. Mr. Rickman uses focus groups, in-depth and cognitive interviews, surveys, and HX tests to evaluate services, products, and communications. His research often includes emotionally sensitive issues and reluctant respondents. Mr. Rickman manages all or specific pieces of research. Each project uses established methods, customized for the client. When appropriate, Mr. Rickman blends techniques into a client-based hybrid. His clients receive strategic information and recommendations, and appreciate his dedication and “people skills.”

Mr. Rickman has collected qualitative data from more than 2,000 respondents, and quantitative data from more than 15,000 respondents across many professions, job titles, industries, demographics, and locations (25 countries). His articles about how and when to conduct research have been published by the American Marketing Association Washington, DC Chapter, and the Greater Washington Society of Association Executives. He has led many presentations and discussions about research methods, innovations, and solutions.

Mr. Rickman holds a Master of Arts degree in urban policy analysis from The New School for Social Research in New York, New York (1984), and a Bachelor of Arts degree in government from Clark University in Worcester, Massachusetts (1978). Mr. Rickman also has a certificate in focus group research from the RIVA Training Institute in Bethesda, Maryland (1991); and a certificate for completing the National Institutes of Health Office of Extramural Research online training course “Protecting Human Research Participants” (2014).

Leslie Shah

Mr. Lee Collins

Mr. Lee Collins is an enthusiastic leader, a mediator, an effective communicator, a trainer and a strategic planner. A Battalion Chief with the Prince Georges County Fire & EMS Department, Mr. Collins has lead personnel training, development, and counseling for emergency service employees. Mr. Collins has developed effective working relationship with volunteers and career staff, improved morale, and customer responsiveness to area resident. Mr. Collins is detail oriented, organized, and customer focused.

Fourteen years of human capital management and municipal leadership honed Mr. Collin’s attention to detail, his customer focus, and his natural organizational bend. Cost, quality, access, and kindness are Mr. Collin’s pillars.

A Master candidate in Mental Health Counseling, Mr. Collin’s attention to the needs, values, capacities, and complexities of working relationships makes him an effective mentor, Mediator, and community leader.

Leslie Shah

Dr. Rhonda D. Poirier, DrPH, MA

Dr. Rhonda Davis Poirier is a change leader with over 20 years of health industry experience across the business, government and nonprofit sectors. Her passion is transforming ideas, new initiatives and stalled ventures into focused, cost-efficient and well-managed business strategies that improve health and health care, and deliver strong returns on investment.

Dr. Poirier is a systems thinker and “big picture” person, having worked across several areas of the sector – finance and insurance, HIT and HIE, data and analytics related to evidence based outcomes and quality improvement initiatives, care delivery, coordination and population health management, as well as health policy, health systems management, public and community health. Her particularly fine honed skills in building cross-sector collaborations and non-traditional partnerships to meet the competitive challenges of today’s health care marketplace are just one advantage of her broad industry background.

Dr. Poirier received her doctorate degree in health policy and management from Columbia University, and was a post-doctoral assistant at the Massachusetts Institute of Technology researching hospital finance of uncompensated care. Dr. Poirier holds a certificate in Organizational Consulting and Change Leadership from Georgetown University, a master’s degree from the University of Chicago and a bachelor’s degree from the University of Tennessee in Knoxville.

Leslie Shah

Dr. Nancy Freeborne, DrPH, MPH, PA

Dr. Nancy Freeborne, DrPH, MPH, PA is a clinician, an educator, a beloved mentor, a consultant, and a sound manager. Her broad-based knowledge of the U.S. healthcare system, her community-health orientation, and her interests in scientific inquiry and social science research make Dr. Freeborne a trusted and excellent guide. Dr. Freeborne has practiced as a Physician Assistant in internal medicine, geriatrics, and women’s health for 32 years. She understands from clinical experience the health, economic and social needs of immigrants, the elderly, and the poor.

Her capacity to care and her understanding of the complexity of health disparities urged her into macro-level care and change. Dr. Freeborne pursued advanced degrees in public health-a Master in Public Health in health administration (1994) and a Doctor in Public Health in health behavior (2009).

Dr. Freeborne has lead strategic planning and change management initiatives for George Washington University. She is a consensus-builder among diverse stakeholders. A Top 10 Advisor of the Year Nominee, Dr. Freeborne has mentored and advised countless numbers of under-graduate and graduate public health students.

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Strategic Resolve Partners works with organizations and individuals that work to make a difference in the lives of the communities they serve. We are administrators, clinicians, human experience (HX) researchers, professional coaches, facilitators, finance and HIT experts, writers, and mediators. You are in the business of health care. We have the expertise to support you in meeting mission, function, and margin.

Please write or call me so that we may set up a first meeting.